Shipping policy

SECTION 1 - ORDER PROCESSING & DISPATCH
We process and dispatch orders within 1–3 business days. As ceramic mugs require special care, each piece undergoes a thorough quality inspection and custom protective packaging before dispatch to ensure minimal waiting time and maximum item safety.

SECTION 2 - INTERNATIONAL SHIPPING & TransIT TIME
Our standard international delivery typically arrives within 6–13 business days, depending on the destination and local customs processing. For expedited delivery, please select the rush shipping option at checkout.

SECTION 3 - SHIPPING COSTS AND TRANSPARENCY
Shipping fees are calculated in real time based on order weight and shipping destination. The exact cost will be clearly displayed during checkout prior to payment—there are no hidden fees or surprise surcharges.

SECTION 4 - CUSTOMS DUTIES & IMPORT TAXES
International shipments may incur customs duties, tariffs, or import taxes levied by your local customs authorities upon entry into your country. These charges are the recipient’s responsibility. We recommend checking your local customs regulations before placing an order to avoid unexpected fees.

SECTION 5 - FRAGILE CERAMIC PACKAGING & PROTECTION
Ceramic products are inherently delicate. We utilize heavy-duty corrugated packaging boxes combined with custom-fit shockproof foam and high-density bubble cushioning specially engineered for ceramic drinkware to minimize any risk of transit damage.
For additional security, optional shipping insurance is offered at checkout for added peace of mind.

SECTION 6 - DELIVERY INSPECTION & BROKEN-ON-ARRIVAL GUARANTEE
Upon delivery, please carefully inspect the outer packaging. If you notice severe box crush, wetness, or rattling sounds of broken ceramics, please take clear photographs/videos and refuse the delivery if possible, then contact us immediately.
If you discover any cracks or damage after opening your parcel, please notify our customer care team within 48 hours of receipt at info@murmugcup.shop with clear photos of the damaged item and shipping label. Once verified, we will arrange a free replacement or full refund promptly.

SECTION 7 - CONTACT INFORMATION
Questions about shipping, tracking, or fragile item protection should be directed to our customer support team:

MURPHY CUR
5 Knox Street, Hamilton Central, Hamilton 3204, New Zealand
Email: info@murmugcup.shop
Phone: +64 21 638 4927